Return & Refund Policy

Sovftvely Return Policy

Company Information

Brand Name:
Sovftvely

Company:
Guangzhou Mengyi Technology Co., Ltd.

Website:
sovftvely.com

Contact:
service@sovftvely.com

Return Eligibility

We accept eligible return requests based on product condition, order status, and the applicable return period.

To be considered for a return, items should generally:

  • Remain unused
  • Be in original condition
  • Include original packaging and accessories

Some products may not qualify for return, including customized items, clearance products, final-sale items, hygiene-sensitive products, or items damaged after delivery due to customer handling, unless otherwise required by applicable laws.

How to Request a Return

Before returning any product, please contact our support team first.

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Supporting photos if applicable

Returns sent without prior approval may experience delays while we review eligibility and confirm the correct return procedure.

Refund Process

Once returned items are received and inspected, approved refunds will be issued through the original payment method whenever possible.

Please note that certain charges may not be refundable, including:

  • Original shipping fees
  • Return shipping costs
  • Processing fees
  • Other applicable non-refundable charges

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains incorrect products, or has missing items, please contact us as soon as possible.

Please provide photos of:

  • Package condition
  • Shipping label
  • Received products

After review, we may provide a replacement, refund, partial refund, or another suitable solution depending on the situation.