Order Changes and Cancellations

Company Information

Brand Name:
Sovftvely

Company:
Guangzhou Mengyi Technology Co., Ltd.

Website:
sovftvely.com

Contact:
service@sovftvely.com

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Changing an Order

If you need to update your order details, please contact our support team as soon as possible.

Requests may include:

• Address corrections
• Product changes
• Cancellation requests

Please provide your order number and the details you would like to update.

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Processing Limitations

We will do our best to assist with order change requests.

However, once an order has entered:

• Processing
• Packing
• Fulfillment
• Shipping

Changes may no longer be possible after the order has entered these stages.

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Cancellation Refunds

If a cancellation request is approved before shipment, eligible refunds will be returned through the original payment method.

Refund timing may vary depending on payment providers or financial institutions.